T: 41 370 4000
EN
EN
41 370 4000
recepcja@malinowyzdroj.pl
EN
EN

Hotel regulations

The hotel management highly values your cooperation in adhering to this regulation which is designed to ensure a peaceful and safe stay for our guests.

§1

  1. A room in the hotel is rented on a daily basis.
  2. If a guest does not specify the duration of his/her stay when renting the room, it is assumed that the room has been rented for one day.
  3. If a guest wishes to extend his/her stay beyond the period indicated on the day of arrival, he/she should report it at the reception until 10.00 a.m. on the day on which the room rental period expires.
  4. We will consider the request to extend the stay as far as possible.

§2

  1. Each hotel guest is obliged to complete the Guest Registration Card which constitutes a civil contract for the provision of hotel services between the guest and the hotel in accordance with Article 6(1)(b) of the EU Regulation of 27th April 2016. They are also obliged to show a document with a photograph to the Receptionist before checki-in. In case of refusal to show the document in a way that prevents check-in, the Receptionist is obliged to refuse to give a room key.
  2. The following personal data are processed in the registration card: first name, surname, address, identity document number, PESEL (if using the services of the Rehabilitation Centre or participating in the Loyalty Programme), telephone number, e-mail address.
  3. By filling in the Registration Card, the guest declares that he/she has accepted the terms and conditions.
  4. Guests may voluntarily provide their telephone number or e-mail address to facilitate contact with them during their stay or to send an invoice.
  5. In order to receive marketing/commercial information, each guest may voluntarily give his/her consent in appropriate spaces on the Guest Registration Card and provide an e-mail address and/or telephone number for this purpose.
  6. Every data subject has the right at any time to object to further processing his/ her data in accordance with Article 21(2) of the EU Regulation of 27th April 2016, and may without any charge withdraw his/ her consent to the processing of his/her personal data at any time in writing sent to: recepcja@malinowyzdroj.pl or submitted to the hotel reception.
  7. The guest can also provide the company details necessary for a VAT invoice.
  8. When using the hotel car park, the guest may be asked to provide the registration number of the vehicle.

§3

  1. The hotel guest must not transfer the room to any other person, even if the period for which they have paid for their stay has not expired.
  2. A person who is not checked in the hotel may stay in the hotel room from 7 a.m. to 10 p.m.
  3. The hotel may refuse to admit a guest who, during a previous stay, has grossly violated the hotel regulations causing damage to hotel or other guests property, personal injury to guests, hotel employees or other people staying at the hotel, or who has, otherwise, disturbed the peaceful stay of the guests or the operation of the hotel.

§4

  1. The hotel provides services in accordance with its category and standard. In case of any complaints regarding the quality of services, guests are requested to report them to the reception as soon as possible as it will enable the hotel to respond promptly.
  2. The hotel is obliged to provide:
    - conditions for the guest's full and unhindered rest,
    - security of the stay, including the security of keeping the guest's information confidential,
    - professional and courteous service in terms of all services provided by the hotel,
    - cleaning the room and necessary repairs to the facilities during the guest's absence, and in his/her presence only if he/she wishes so, a technically efficient service; in case of any equipment fault that cannot be repaired, the hotel will endeavour to replace the room or otherwise alleviate the inconvenience to the best of its ability.

§5

At the guest's request, the hotel provides free services:

  1. Providing information related to the stay and travel,
  2. Wake-up call at a set time.
  3. Luggage storage; the hotel may refuse to accept luggage storage on dates other than the dates of the guest's stay and items that do not have the characteristics of personal luggage.
  4. Storage of money and valuables during the guest's stay at the hotel takes place in safes installed in each room and, upon an express request of the guest, in a safe deposit box at the reception.

§6

  1. Hotel ponosi odpowiedzialność za utratę lub uszkodzenie rzeczy wniesionych przez osoby korzystające z jego usług w zakresie określonym przepisami art. 846-852 kodeksu cywilnego.
  2. Gość powinien zawiadomić recepcję hotelową o wystąpieniu szkody niezwłocznie po jej stwierdzeniu.

§7

The hotel takes responsibility for loss of or damage to items brought in by people using its services to the extent set out in the regulations of Articles 846-852 of the Civil Code.

§8

  1. The guest should inform the hotel reception about the damage as soon as it is noticed.
  2. The hotel is not responsible for damage to or loss of a car or any other vehicle belonging to the guest.
  3. Silence is enforced in the hotel from 10 pm until 7 am the following day.

§9

  1. Behaviour of guests and people using hotel's services should not disturb a peaceful stay of other guests. The Hotel may refuse to provide further services to a person who violates this rule.
  2. Smoking is strictly banned in the hotel. Guests not following the regulation will be charged for the resulting cost of cleaning and refreshing the room.
  3. Each time the guest leaves the room, he/she should check the locked door and leave the key at the reception. The reception desk gives the key on the basis of the residence card.
  4. The Hotel guest is financially responsible for any damage to or destruction of the Hotel's furnishings and technical equipment caused by him/her or his/her visitors.

§10

Personal belongings left by a departing guest in a hotel room will be sent to the address indicated by the guest. If no instructions are received, the hotel will store these items for 3 months.

§11

  1. It is possible to come to the hotel with a dog (it requires notification at the booking stage) upon payment of the applicable fee. If a dog is not registered, an additional fee of 250 PLN per day will be charged.
  2. The hotel accepts dogs no larger than 30 cm at the withers. The number of rooms available for guests arriving with a dog is limited. The wish to bring your dog with you must be stated at the reservation stage.
  3. Each owner of a dog is obliged to keep the dog on a leash inside and outside the Hotel and to remove any waste left by the dog.
  4. The dog owner is financially responsible for any damage caused by the dog. The owner of a dog is obliged to ensure that his/her dog does not behave noisily in the Hotel premises, as well as not to disturb the rest of other guests. It is forbidden to bring your dog into common areas of the hotel, i.e. Restaurant, Café, Rehabilitation Centre, Beauty Studio and Night Club. Thank you for following the regulations.